#subpage-header-section

#title-section

Registration & Login

#text-section

How do I log into the platform?

In order to log into the event platform, please refer to your confirmation email which was emailed to you after you registered from global-event-support-packlognow@abb.com. Click on the 'Enter Site' button, shown in your email, this will direct you to the event website agenda page.

I have not received my registration confirmation email, what should I do?

If you have not received your registration confirmation email and it has been more than 1 hour since you completed registration please first check your junk / spam folder in case it has ended up in there. If you still can't locate this email you can contact us at global-event-support-packlognow@abb.com.

How do I register for this event?

See your invitation email to register or visit the homepage.

#title-section

Live Stream & Accessibility

#text-section

What time does the event start?

Session 1 will be live from 10:00 AM CEST. Session 2 will be live from 17:30 PM CEST.

If you experience any issues please contact the support team at global-event-support-packlognow@abb.com.

How do I view the session?

To join the live session click on 'Agenda' in the navigation bar at the top of the web page. Here you will see the Welcome to PackLog.Now 2022 session, click on this title or 'Join Broadcast' to join the session; (note the session will go live 2 minutes before its advertised start time).

If you are prompted to login when you click the 'Join Broadcast' button please refer to your confirmation email which was emailed to you after registration from global-event-support-packlognow@abb.com. Click on the 'Enter Site' button shown in your email, this will direct you to the event website agenda page and you should now be able to view the sessions. If you continue to experience difficulties with viewing the live stream, please contact global-event-support-packlognow@abb.com.

#title-section

Technical Support

#text-section

Recommended System Configuration.

For the optimum viewing experience we recommend that while attending this event you use the following set up:

Laptop or desktop

Google Chrome web browser

Have a solid internet connection (5mbps up and down minimum)

Supported Windows Systems:

Windows 10, Windows 8 or 8.1, Windows 7

Chrome, Firefox and Edge (*V.81+)

Computer or laptop with Intel pentium 4 processor or later that is SSE2 and 512 MB of RAM, or a Surface PRO 2 or Surface PRO 3

Supported Mac OS X Systems:

Mac OS X, macOS 10.9 or later

Chrome and Firefox

Intel processor 64-bit and 512 MB of RAM

Can I attend the event on my phone?

For the optimum viewing experience, we recommend that you avoid viewing on a mobile device.

What should I do if I don't have audio?

First, check that your computer has the sound on and the volume up by going to your computer's audio settings and pressing the test sounds, or navigating to another video on the web and making sure you can hear audio through your computer speakers or headphones. If you hear audio on other videos on the web and not on the live video stream, check that the volume in the player is turned up.

#text-section

What should I do if I don't have video?

If you see a blank screen or a spinning wheel and this remains for longer than a few seconds, please refresh your page. We recommend viewing on an up-to-date version of Chrome. If you're still experiencing issues, contact us at global-event-support-packlognow@abb.com.

#title-section

Contact Us

#text-section

Questions or concerns?

You can chat to a member of our helpdesk team by emailing global-event-support-packlognow@abb.com.

#back-to-top

#footer

Currently all features of Bizzabo are supported only using Chrome, Firefox, and Edge web browsers. If you experience any issues with the tool, please check Attendee Troubleshooting Guide for quick answers to the most common issues and question.